Here is all the information you might need to order from Sefton Print. It might look a lot written down but the process is actually really simple. Just ring us on 01704 550118 and we’ll talk you through it.
Please note – our prices are based on customers supplying us with print-ready artwork. There will be an additional charge for any design work required. See the Artwork Guide page for more details.
Placing an order
- Orders can be placed by phone (01704 550118) or by email (sales@seftonprint.co.uk). Our normal office hours are 8am-6pm, Monday to Friday.
- You will then receive our acknowledgement confirming the order number, the cost of the job, the planned delivery date and any special artwork requirements. Please note – with Sefton Print you’ll be dealing with a real person not a website, so this process is not automatic or immediate!
Timescales — price list items
- We normally work to a five-working-day production cycle, so if you place an order on a Monday you’ll receive the finished job on the following Monday at the latest, but in reality often before.
- In order for production to begin you need to have paid for the job where necessary and sent us your artwork by 5pm on the day you place the order.
- Of course, your job may be subject to delay if there is a problem with the artwork file.
- Please note that if your order is required urgently delivery can normally be arranged more quickly than our normal five-day timescale. In this case a modest rush order surcharge may be payable which you will be notified about in advance.
Timescales — other items
- Delivery timescales on print items not on our normal price list, and most exhibition and display equipment and promotional items, will usually be longer than our normal five-day cycle. Customers can enquire about timescales for specific items by ringing 01704 550118 or emailing sales@seftonprint.co.uk.
- Despite this fact, urgent delivery of some of these items can be arranged, subject to a modest rush order surcharge. Please enquire for details.
Payment
- Please note that we have to add VAT to our prices where appropriate – see note below.
- We require payment in advance for all jobs unless we have agreed to offer you 30-day credit terms.
- You can pay for your order in one of three ways – in cash, by cheque or by BACS/bank transfer. Full details of how to pay will be included in our order confirmation.
VAT
- All the prices we quote highlight where VAT is payable, which is on the vast majority of the items we sell.
- However, print is an unusual area for VAT because some common items are standard rated and some are zero rated. For example, VAT is payable on business cards, compliment slips and posters but not on flyers, leaflets and newsletters.
- Our order confirmations clearly show the VAT situation for each item you order.
Delivery
- All the prices we quote are inclusive of courier delivery to your home or office which can be at any time from 8am to 6pm.
- However, timed deliveries (before 12 noon/before 10am etc) can normally be arranged at extra cost. If you require a timed delivery please let us know when you place your order.
- Most of our deliveries require a signature. If you are not in when the courier company attempts to deliver the parcel they will leave a card. You will then need to contact them, following the instructions on the card, to arrange either redelivery or collection from their depot.